Refund policy
Returns & Refunds
If you’re not satisfied with your purchase, you may return your item within 30 days of delivery for a full refund.
Eligibility for Returns
To qualify for a return:
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The item must be unused
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In the same condition as received
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In the original packaging
Returns that do not meet these conditions may not be approved.
How to Start a Return
To initiate a return, please contact our Customer Support team at
Support@bymeva.com
Once your request is approved, we’ll provide return instructions and the correct return address.
Please note:
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Return shipping costs are the customer’s responsibility
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We strongly recommend using a trackable shipping service and keeping proof of postage
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Bymeva is not responsible for lost or undelivered return shipments
After we receive and inspect your return, you’ll be notified by email.
If approved, your refund will be issued to the original payment method.
Order Cancellations
If you wish to cancel your order, please contact Support@bymeva.com within 3 hours of placing your order.
Once an order has been shipped, it can no longer be cancelled. However, you may still return the item after delivery in accordance with our return policy.
Defective or Damaged Items
All damage or defect claims must be reported within 10 days of delivery.
If your item arrives defective or damaged during shipping, we will replace it at no additional cost, provided the claim is reported within 10 days of the delivery date shown on your tracking information.
After this timeframe, we cannot verify whether damage occurred during transit or after delivery. This policy ensures fair assessment of shipping-related damage for all parties.
How to Report Damage or Defects
To report a damaged or defective item:
- Inspect your item immediately upon delivery
- Contact Support@bymeva.com within 10 days of delivery
- Provide the following information:
- Order number
- Delivery date
- Clear photo and video evidence showing the damage or defect
- Detailed description of the issue
Resolution Within 10 Days of Delivery
If your claim is reported within 10 days and the damage or defect is confirmed to be shipping-related or a manufacturing defect, we will:
- Provide a free replacement shipped at no cost to you or a full refund
- Issue return instructions for the damaged item (if applicable)
- Process your replacement with priority handling
Claims Reported After 10 Days of Delivery
Damage or defect claims reported more than 10 days after delivery do not qualify for free replacement. After this period, we cannot determine the cause or timing of the damage.
For claims reported after 10 days, you may be eligible for:
- 50% store credit toward a future purchase (at our discretion, subject to review of submitted evidence)
You may also:
- Purchase a replacement at the standard price
Please note: Claims reported after 10 days are reviewed on a case-by-case basis. Bymeva reserves the right to deny claims where damage cannot be verified as shipping-related or manufacturing defect.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error, please contact us within 6 hours of placing your order.
Once an order has shipped, the address can no longer be changed.
Lost or Stolen Packages
Bymeva is not responsible for lost or stolen packages.
If your tracking status shows “delivered” but you have not received your order, please contact the shipping carrier directly to file a claim.
If you need assistance, reach out to Support@bymeva.com.
International Orders & Fees
Customers are responsible for all international shipping costs, including any customs duties, taxes, or import fees.
Bymeva does not cover or reimburse these charges.
